Guest Services - Travel Insurance

TravelInsuranceTravel insurance is strongly recommended as it may cover trip cancellations due to family emergencies and much more. If a guest declines travel insurance, that guest has waived the right to a refund in the event of any cancellation or interruption. Travel insurance is NOT added by default.  A guest may opt-in and add it to their booking/reservation.  The cost is 7% of your reservation.  If a guest does NOT have travel insurance, that guest is ineligible to receive any amount (partial or full) of a refund. If a guest has travel insurance and cancels for any covered reason* (*most anything other than a change of mind), that guest may be eligible to receive all or part of your reservation payment back.
 
 
How do I check on a specific coverage/cancellation reason to see if it is covered?
Specific questions about coverage can be answered by clicking on the link above, reviewing documents and if necessary, calling the phone number for the coverage you are interested in.  This is located in the "sample documents" in the link above. 

How do I make a travel insurance claim?
If you have purchased travel insurance with your reservation, you will receive an email with your policy information.  If you want to cancel, postpone, arrival late or leave early for a covered reason, you must report the claim by calling the phone number in your coverage document(s).  SkyRun can provide the policy number if Royal Adventure is unable to locate it when you call.
 
How do it receive emergency travel assistance provided by my policy?
Call the phone number provided in your coverage document(s).